000 00302nam a2200109Ia 4500
008 230929s9999 xx 000 0 und d
020 _a1412929539
090 _a658
100 0 _aHOLLINS BILL
245 0 0 _aMANAGING SERVICES OPERATIONSDESIGN AND IMPLEMENTATION
260 _aLONDON
_bSAGE PUBLICATIONS
_c2006
999 _c5120
_d5120